Are your items authentic?

Authenticity guaranteed. At Orange Porter, we have zero tolerance for counterfeit goods. All items are thoroughly vetted by our team and went through multiple rounds of checks before we list them. 

Orange Porter is not affiliated to brands featured. All trademarks, product name and copyrights remain sole property of the brand owners. 

I am a local buyer

When do you launch new items?

We launch weekly on every Friday at 8pm. Sign up our newsletter to get exclusive first hand access when we launch.

What kind of payment methods do you accept?

We accept paynow, bank transfer, cash and credit card at additional 4% charges.

Can I view before I purchase?

Certainly. You may contact us via WhatsApp at +65 8812 6544 to fix an appointment at your convenience. We are closed on saturdays.

How do I purchase during the limited time launch?

As our items are carefully curated, the demand for each item may be extremely high. To make sure the item is secured for you, you need to check out the item via the website & pay within the specific time. Contacting us through our WhatsApp number do not guarantee item is reserved for you.

How do I know the item has been reserved for me?

Your item is only reserved for you within a specific time when you checkout via the website. You will receive an immediate email confirmation plus details on the balance transfer payment to seal the deal.

Can I combine the balance transfer payment if I have placed a deposit for multiple items during launch?

Yes you may combine the balance transfer if you have purchased more than 1 item from the same launch even though you may have received separate emails. Kindly whatsapp +65 88126544 after the combined payment is made.

Are your prices negotiable?

At Orange Porter, our topmost priority is to move luxury goods within the fastest period hence we ensure our prices are competitive in the market before launching it on our website. Therefore, all prices are fixed and non-negotiable.

What are your delivery options?

Currently, we offer delivery & self-collection method for local buyers every Sunday from 12pm – 6pm. No prior appointment is needed. You will receive a detailed self-collection instructions after payment is made. Please bring along your invoice (soft or hard copy) upon collection at our studio. 

If you have purchased an item during our latest Friday launch, your order will be ready for collection on Sunday from 12pm – 6pm.

What is your exchange policy?

We regret to inform that we do not accept returns, refund or exchange for all orders once sold. All sales are final.

 

I am an international buyer

Do you ship overseas?

Yes we ship internationally to the following countries: Malaysia, Hong Kong, Indonesia, Cambodia, United States, Australia, Japan, New Zealand, Canada, UK & most EU countries, Philippines, Brunei & Qatar.

Overseas customers please checkout the site with delivery option. We will follow up with you on finalised rates.

For countries not listed above, please text +65 88126544.

For overseas purchase, how long does it take to reach me?

We ship international package via DHL. For processing & packaging, it will require 2 business days. For shipping, it will require approximately 3-8 business days* with DHL express international subjected to each country's custom clearance. A tracking number will provided to you via email once your parcel is shipped.
*Business day excludes Sunday, Monday or public holidays.

Should I buy insurance for international package?

To make sure that your parcel reaches you safely, you may want to purchase international delivery insurance via DHL. (Insurance is charged at 3% of the item value or minimum at 15 SGD whichever is higher). Buyers will be responsible for loss of package if they decide to have their package non-insured.

Are there duties & taxes due for international package?

Duties and taxes may be applicable for international shipping. If duties and/or taxes are incurred for your package, buyer will be responsible in covering the fees before delivery can proceed.

I am a consignee.

How do I consign my preloved/new items with you?

All consignment enquiries will be via whatsapp +65 88126544. With the most accurate information provided by you, we can make the highest quotation and promise you the highest return within the same day. The price quoted will be based on market demand, condition, material and color, etc.

Consignment enquiry sent in before 4pm from Monday to Friday will be provided with a payout price quotation by 4-6pm on the same day.

To ensure the most accurate quotation, you are required to send us the following:

• Photos of the item (any flaws for used)
• Product info (Model of item/s, color, material, size, condition)
• What does it come with (Full set with box, dustbag, seals intact & original/copy receipt)?
• Retail Price (The price you bought at)

What brands do you accept?

We mainly accept Hermes, Chanel items as well as jewelry from Van Cleef & Cartier. Feel free to enquire & whatsapp us +65 88126544 and Georgiana will evaluate & revert back to you.

What are your consignment fees?

Our fees range from $100 to $400 for lower value items and $400 to $800 for higher value items. Our priority is to sell your item/s with relatively lower white-glove concierge service fees.

When & how should I drop off my consigned item/s?

Payout price quotation will be sent to you once we have done our share of due diligence based on the photos and information provided.  Once agreed, you may schedule to drop off your item at our studio Monday to Sunday 12-6pm. 

A series of stringent checks and evaluation will then be done to finalize the pay-out rate. Upon agreement, a consignment note will be issued to your mobile and item will be sent for photo-taking before uploading onto our platform for launch on every Friday 8pm at a marked-up price from our quotation. We will not be deducting our fees from the price we have quoted you.

How do I know if my item is sold?

Congratulations in advance! If your item is sold, you will be notified via our whatsapp line once we receive full payment from the buyer. We will also notify you via whatsapp when your payout on every Monday before 6pm.

What happen if my item is not sold?

You need to put your item/s with us for a minimum of 30 days. We will schedule your item for the latest drop depending on the assortment of that week. If your item cannot catch the latest launch due to clash in assortment (to ensure items move fast), we will notify you via whatsapp and arrange your item for the next launch.

In most cases, we do not foresee a price reduction. However, if the price reduction involves the value of your payout, we will seek your consent first and do a repriced re-launch.

In the unlikely event that your item is not sold, you may pick up at your convenience from our office on every Sunday 12-6pm after 30 days from date of launch. 

Authenticity Policy

Do not send attempt to send in counterfeit goods. If the item is deemed as non-authentic after vetting, you are required to pay $150 for authentication fees before you can collect your item back. Orange Porter have zero tolerance for counterfeit or illegal goods.